What the Newham Claimants Union does.
We are a Union, not an advice bureau with professional advisers in the office and clients queuing up outside. So, if someone has a problem everyone gets a chance to help.
The answer may come from someone who's had to claim for a while and knows how the system really ticks. Or it might be a wild idea from the newest member that works!
Or we'll just look up the Welfare Benefits Handbook!
If a letter has to be written or a form filled in, we try to do it that same meeting.
We are a collective & we work together. The benefit business is so complex that one person can't possibly hold it all in their head; we need each other's brains!
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